Enterprise Customers
While geographical restrictions relating to the COVID-19 pandemic were completely lifted worldwide by the end of 2023, it is clear that some aspects of the digital revolution catalysed by the pandemic have sustained, such as remote and hybrid working, requiring the adoption of virtual meetings for work, schooling and professional training, as well as reduced business travel. HTC’s VIVE VR systems and VIVERSE are well positioned to take advantage of this societal shift, as more of our lives go online to an internet that is increasingly 3D.
HTC VIVE’s mission is to combine innovative technologies with customer needs and expectations to unleash boundless imaginations to improve people’s lives and solve problems for business and society. HTC VIVE continues to listen to customers’ needs. Whether it is a well-known multinational enterprise, a small company, or a professional user, HTC VIVE is committed to designing top-notch headsets that meet customers’ needs while providing professional software, platforms, and services to create the world’s best immersive experience. Helping businesses face today’s critical challenges while enabling quick and easy access to VR.
Protection of Customer Privacy
HTC is committed to strictly adhering to customer contracts and non-disclosure agreements. We have established policies and internal control mechanisms to rigorously safeguard the information provided by our customers, including confidential data related to customer patents, intellectual property, and personal privacy. HTC enters into non-disclosure agreements with customers and suppliers and incorporates customer information and personal privacy protection courses into new employee training to ensure that every employee understands the importance of confidentiality.
HTC continuously monitors privacy protection laws and regulations in various countries and strives to enhance personal privacy protection. Since 2018, we have launched a privacy information management system and, in 2020, provided communication channels for users to exercise their rights and a user cookie management center to protect user privacy in compliance with the California Consumer Privacy Act (CCPA). In 2023, we adjusted internal procedures and privacy statements to comply with the updated CCPA, ensuring that HTC protects customer privacy in accordance with relevant laws and regulations. There have been no incidents of violating customer privacy rights or compromising customer data that would harm customer interests in 2023.
Customer Satisfaction Management
HTC has established “Customer Satisfaction Management Procedure” to meet the specific needs of all our customers and to respond to customer expectations and requests. A Quarterly Business Review is made to determine customer satisfaction. Each Business Unit proposes corrective action for any nonconforming project and regularly track any action taken to ensure that the customer has been perfectly satisfied. We have designated a department to regularly collect HTC ESG information for communication and response.
